This document describes how to set up the Open Ticket Request System (OTRS) on Fedora 8. Taken from the OTRS page: "OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc.

Bernard Golden had lunch with Simon Phipps, Sun's open source point man, during which Phipps noted that one of Sun's major challenges for its open source-forward strategy is that many existing customers are uncomfortable using software that does not require a licensing fee, That's true even when Sun explains the company is happy to take money from them, just that the fee is for support services.

To many outsiders and to numerous sections of the open-source community, Novell's decision to make a deal with Microsoft in 2006 to avoid litigation around Linux was motivated by desperation.

Making changes to your existing infrastructure is fraught with decisions. What's the best way to consolidate servers? How can we better manage the resources we have? How will the changes we're planning impact service and performance?

Last year, word swirled in the air that Hewlett-Packard (NYSE: HPQ) would be the next big PC vendor after Dell (Dell) to add support for Linux on desktops. So far the official word remains muted, in the realm of "we're exploring options, we'll make an announcement when the time is right", but the guesses now center around HP providing SuSE Linux Enterprise Desktop as its distro of choice.

Google is planning a conference call with journalists on Monday to discuss a company filing with the FCC regarding the use of unused portions of the TV spectrum band, known as white spaces.

Open Source empowers. This article describes some of the facts, outlines how EnQii, the Digital Signage company where the author is Chief Technology Officer, is benefiting from OSS, and outlines how in the future, OSS will be increasingly used.