On January 20, a new show opened in Washington D.C. After eight years under one administration, the curtain cascaded down on one set of policies, and a moment later rose to unveil a new administration, with new ideas, new priorities, and a new agenda.

Telephony continues to remain the dominant form of customer interaction for most businesses today, and is certainly a fundamental component of effective service.

Google enjoys a pretty favorable image within the free-software community. In some respects, it deserves this reputation, as it strongly supports many open-source projects. On the other hand, Google is reluctant to open the code of most of its own software. Given this hesitancy, can we trust the company to be always on Ubuntu’s side?

We rightly celebrate how open source opens markets. But it can also close them...This is one of the ironies of open source. Quick access to code lets you close things down just as quickly as you open things up.

Talking with Microsoft officials last week, I was surprised to hear a key reason for the company getting involved with things like optimizing Windows for PHP: it was the only way to ensure products like PHP work with Microsoft technology at all.

There was a time when Open Source software was considered has poor man's software. Now, with the economy slowdown in all the industries, adoption of Open source software has increased dramatically and its common to hear from all the big entrepreneurs to adopt Open Source software.

When Sun Microsystems announced financial results this week, The VAR Guy had a moment of clarity: Sun is looking more and more like a larger version of Novell. And The VAR Guy means that in a complimentary way. Here’s why.

According to a report from the Guardian, the next version of the OLPC (XO-2) will be open source hardware. The One Laptop Per Child (OLPC) project is a non-profit organisation who's mission is to provide children across the world access to modern education by providing laptops that they can use for learning.