I was surfing around yesterday, I noticed that OpenSource.com has an article about building communities that work. The author mentioned that there was a need for someone to write about how to handle trolls: When I was looking through the chapters on communities in The Open Source Way book, I eagerly flipped to the sections, Do not let poisonous people bog down the community and Disable poisonous communication to see how open source leaders handle these problems. Unfortunately those sections are still blank, so it seems this is a problem that plagues even established communities. And I thought, I have done that already.