In Brazil, the adoption of free software in the public sector continues its unparalleled expansion. In the state of Paraná, the IT institution that maintains all of the state’s computer systems (CELEPAR), has developed a free software Ombudsman: OUV. The system manages incoming correspondence from the citizens of Paraná: suggestions, requests, complaints, compliments and general feedback about the government’s actions. It also handles responses and referrals released by the State Ombudsman. “This allows better monitoring of requests made by citizens and a direct communication with the listeners registered with the system,” explained the chairman of CELEPAR, Vanderlei Iensen.