Jesper Johansson--a former senior program manager for security policy at Microsoft: "Upon inspecting the problem I found that the video would turn on, the screen would flicker for a second each of black and the video a few times, and then the Blue Screen of DRM came up. It also wouldn't play any premium channels," he wrote. Johansson said the recommended work-around involved several convoluted steps, including installing Windows Media Player 10, which crashed, and then being advised to troubleshoot the problem with Windows SharePoint Services. A subsequent Microsoft DRM update then caused the Internet Explorer browser to crash.