I find Dell's half-hearted commitment to Linux as frustrating as everyone else. It took me forever to find the actual link on Dell's site to their Ubuntu offerings (hint: they look exactly like Google AdSense sponsored links and it just says "open-source PCs"). Once you find it (or even if you use the direct link), you are greeted with a warning page about Ubuntu. Finally, to make matters worse, "Dell recommends Windows Vista" is plastered all over their site. Now it looks like at least some Dell representatives may be discouraging customers from Ubuntu.
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