"India is like a long snake. While its head is moving into the twenty-first century, the tail is still in the sixteenth. And there are people all over its body." Those lines by computer guru Ed Yourdon sum up the inspiration behind Jagriti e-Sewa ("Jagriti" means "awakening" in Punjabi and "Sewa" means "service"), a non-governmental organization (NGO) that uses open source technologies to bring much-needed knowledge and advice to farmers in the Indian state of Punjab.