Ask most computer users what their preferred video codec is and they'll look at you as if you asked what sort of motor they'd prefer in their washing machine. ``We just want it to work!'' they say. In this regard, it’s exactly the same for content creators and publishers. Every visitor to a website that can't view a video is one set of eyeballs less for a message to get through to. It doesn't matter how clever the advertising is, how much time is spent honing the message or how many clever viral tricks are deployed to attract surfers to the site, the moment the page opens up with a big blank box where the content should be, all that has been in vain.