While bored in an airport recently, I pored over the magazines at a newsstand and noticed that the new Harvard Business Review (April 2008) has an article on open source. Curious to know how the corporate types view open source, I got hold of the issue - at my local library rather than paying the Harvard-style $16 cover price - and read it. Here are my impressions.

Canonical have re-structured the support options for Ubuntu. Now known as the Ubuntu Advantage, these combine Landscape system management with access to technical support, indemnification against IP infringement and access to a range of knowledge sources.

Canonical, the commercial presence behind the Ubuntu Linux distribution for servers and desktops, is in business to make money as well as to put out the best free operating system it can. Some businesses won't pay for support, some want basic support, and others (particularly companies making big investments in Linux for the first time) want all the hand-holding they can get.

Yes, yes, I realize Ubuntu is not a company at all but a free Linux distribution, GPL'd and open source by definition. But still, the Ubuntu distro is sponsored by a traditional for profit company, Canonical Ltd, and it is very fair to say that the distro would not exist without the company.

We all know we can use open source software without paying, but the real question is: what compels people to buy free stuff? Most widely used free and open source software can also be purchased. We are not speaking of alternative commercial licensing, in this context. We are talking about purchasing support contracts and add-ons for open source software.

As Ubuntu 10.04 (Lucid Lynx) nears its April 2010 launch, Canonical is taking steps to make Ubuntu Linux more attractive to business customers. The efforts include new support pricing plus closer relationships with application developers. Here’s some analysis.

OpenLogic have announced that they are expanding their commercial support services for open source packages to include CentOS Linux. The company offers indemnification for a certified range of around 500 open source packages and a choice of either Developer Support with a four hour response time during business hours or Production Support with a one hour, round-the-clock response time.

Canonical, the company behind the Ubuntu Linux distribution, is undergoing significant changes in management. Founder Mark Shuttleworth has stepped down from his role as the CEO so that he can increase his involvement in the software design and development process. Jane Silber, who has long served as the company's chief operating officer, will be taking over as CEO.

Canonical, the company behind Ubuntu, like Red Hat with Fedora and Red Hat Enterprise Linux and Novell with openSUSE and SUSE Linux, releases both a community version and a version for businesses or individuals who want to rely on a distribution with long-term technical support. Unlike Red Hat and Novell, though, Canonical doesn't separate the two versions with different names.